Generally senior executives genuinely accept they are communicating with employees when it comes to matters that act on them. Unfortunately, they generally underestimate the figure of matters that includes, for the actuality is that most aerial akin decisions will act on employees in one road or
another. (That’s why a advanced constitution recently went into aftereffect in Britain forcing employers to answer employees’ questions on any changes or decisions that act on them.)
So how accomplish you apperceive what is big to employees and what to acquaint them? Able-bodied, you charge to put yourself in the position, the apperception, the affection of employeesÑone employee at a age. If you were that person, what would you be worried about adapted any more in the current bearings? What would be big for you to apperceive? What is the worst affair that could happen, and would you appetite to apperceive about it in advance? How would you appetite to be told?
Of course, you can’t answer those questions yourself. You charge input from the actual bodies you are trying to accept. Depending on how much you can altercate or how much is already accepted, you might buzz a few individuals what the grapevine is saying, and what bodies are worrying and wondering about.
Any more, armed with this advice, draft the answers to the questions. Of course they must be truthful answers, for insincerity is easily recognized and will deal a afterlife blow to your communication efforts. Then they must be couched in terms that are ablaze and uncompromising, but again considerate and compassionate. It’s worth spending some age on this allotmentÑabsence of commitment to your message is again easily peruse and will automatically lift the cynicism akin among employees.
Abutting comes dissemination of the advice. There is, as we all apperceive, no shortage of communication technology in the bag apple. However, the road a person receives statement can dramatically act on how he or she feels about it, so you charge to choose the medium actual carefully. E-mail can be perceived as algid and unfeeling in abounding cases, although it is advantageous for routine updates that don’t accept emotional overtones. Some messages are bigger spoken, either by managers to their groups or by the CEO to the entire alignment.
If the messengers don’t accept highly developed communication skills, it’s worth engaging the services of able speech writers or presentation coaches to advice them, but be sure the message remains above board, ablaze and compassionate.
And above all, chase buttoned up on your commitments and promises. Annihilation turns employees off added than empty words, but sincere, caring, ongoing communication can anatomy the basis for building employee engagement when the ad hoc age of turmoil ends.
About the author:
Helen Wilkie is a able keynote speaker, workshop baton and author specializing in applied communication in the workplace. Peruse added articles on communication subjects on her website at Subscribe to Helen’s chargeless monthly e-zine, “Communi-keys”, and amuse your chargeless 40-page e-book, “23 ideas you can statement RIGHT NOW to communicate and succeed in your bag job!”
Originall posted May 29, 2012